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changing server

 
 


juan
New User

Sep 11, 2006, 1:33 AM

Post #1 of 14 (21174 views)
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changing server Can't Post
I changed my server and I wanted to take my docbuilder folder with me. What do I have to do?


Donna
Staff / Moderator


Sep 11, 2006, 10:55 AM

Post #2 of 14 (21165 views)
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Re: [juan] changing server [In reply to] Can't Post
Hi Juan,

Thanks for your email. :)

To move DocBuilder, what we recommend is installing the latest version of DocBuilder on the new server, then moving over the following directories:

/data/
/templates/

You'll also need to recreate the custom directories that you setup for your document groups, and make sure you modify the paths in DocBuilder itself so it knows where to find them. :)

If you're having any trouble, let us know. Alternately, we can do server moves for you for an additional fee -- take a look at our order page for more information. :)

Donna

--
support@interactivetools.com


juan
New User

Sep 11, 2006, 11:33 PM

Post #3 of 14 (21131 views)
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Re: [Donna] changing server [In reply to] Can't Post
Thanks for your quick answer. Iīve done what you told me.No problem.I recreate a new folder and it works online, but when I try to change something in this folder (admin aerea), it dosenīt appears any site........ on my server I can see clearly the content of this folder! where to I have to change the path?? thaks juan


Donna
Staff / Moderator


Sep 12, 2006, 10:11 AM

Post #4 of 14 (21109 views)
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Re: [juan] changing server [In reply to] Can't Post
Hi Juan,

Make sure that you update the paths in the document group itself. So, under "Document Group", click "Modify" on the group you want to edit. Update the path to the new folder there. :)

Let me know if that works for you!

Donna

--
support@interactivetools.com


juan
New User

Sep 13, 2006, 4:30 AM

Post #5 of 14 (21082 views)
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Re: [Donna] changing server [In reply to] Can't Post
hi donna, all this things I have already done, but when I enter in "document manager", there are no files to see. but all sites appears, when I call the domain with this folder and also I can see the files in this folder on my ftp program......Unsure very strange.... juan


Donna
Staff / Moderator


Sep 13, 2006, 8:42 AM

Post #6 of 14 (21077 views)
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Re: [juan] changing server [In reply to] Can't Post
Hi Juan,

All of that data is saved in your /data/ directory -- you may want to try re-uploading it if your data isn't appearing.

If you'd like us to log in and take a look at this for you, try filling out a support request form here:

https://www.interactivetools.com/support/email_support.cgi

With this, we can pop in and see why it's not working as expected. :)

Donna

--
support@interactivetools.com


juan
New User

Sep 14, 2006, 12:49 PM

Post #7 of 14 (21034 views)
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Re: [Donna] changing server [In reply to] Can't Post
hi donna, now it works.I reloaded the data directory.......now I can see all my sites! Thak you very much for your help.Wink juan


magic-ci
User

Dec 22, 2006, 9:48 AM

Post #8 of 14 (18738 views)
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Re: [Donna] changing server [In reply to] Can't Post
I'm changing servers as well. Since I don't have a whole lot in DocBuilder, and most of what I do have is in need of updating anyhow, I'm thinking it might be easier to simply install the full version on the new computer and copy and paste the data that I want to save. Where can I find a download link for the full version of DocBuilder? Is that the same as the upgrade link? If so, I can find that.
[hr]
[url "http://magic-city-news.com"]-- Magic City Morning Star[/url]


Donna
Staff / Moderator


Dec 27, 2006, 10:36 AM

Post #9 of 14 (18580 views)
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Re: [magic-ci] changing server [In reply to] Can't Post
Hi there,

Yes, you can grab the latest version of DocBuilder by downloading it from the Upgrades page. The Upgrades page contains the full versions of all of our software. Enter in your product key, and you can download the same file that you would get if it was a new license.

Donna

--
support@interactivetools.com


magic-ci
User

Feb 18, 2007, 1:16 PM

Post #10 of 14 (17315 views)
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Re: [Donna] changing server [In reply to] Can't Post
Okay, I've been wanting to finish this up, finally, now that Article Manager is working well. Rather than moving my previous installation to my new server, I have opted for a fresh installation of DocBuilder on my new server.

I have downloaded the update DocBuilder package and uploaded the files to my server, at /cgi-bin/docs/

I have confirmed through their documentation that the path to my server's Perl location is the same as the default in admin.cgi so I've made no changes there.

I have made the cgi-bin/docs/data subdirectory and all of its files chmod 777 (read, write, execute). As I am unsure as to whether this is for Owner/Group/Other or just for Owner, I have set them all to 777.

I have set /cgi-bin/docs/exec/admin.cgi to chmod 755 (read, execute), including Owner/Group/Other.

However ...

When I try to run admin.cgi in my browser, I receive a 500 Internal Server Error, as follows:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@magic-city-news.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
[hr]
[url "http://magic-city-news.com"]-- Magic City Morning Star[/url]

(This post was edited by magic-ci on Feb 18, 2007, 1:17 PM)


ross
Staff / Moderator


Feb 18, 2007, 1:38 PM

Post #11 of 14 (17312 views)
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Re: [magic-ci] changing server [In reply to] Can't Post
Hi.

Thanks for all the extra details!

My first thought now that you have confirmed permissions is that the scripts are possibly corrupted. Could you try uploading a new copy of admin.cgi in ASCII to see if that gets you going? The best thing would be to actually delete the admin that is there now and upload a whole new copy.

If that doesn't get you going, send me a support request:

https://www.interactivetools.com/support/email_support.cgi

and we'll take a closer look. How does that sound? Either way, I look forward to hearing from you Smile.
-----------------------------------------------------------
Cheers,
Ross Fairbairn - Product Specialist
support@interactivetools.com

Hire me!  Save time by getting our experts to help with your project.
Template changes, advanced features, full integration, whatever you
need. Whether you need one hour or fifty, get it done fast with
Priority Consulting: http://www.interactivetools.com/consulting/



magic-ci
User

Feb 18, 2007, 1:45 PM

Post #12 of 14 (17310 views)
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Re: [ross] changing server [In reply to] Can't Post
Ross, that did it. Thanks. I didn't think it would, because I had already tried deleting and reinstalling all of the files, but deleting and reinstalling just admin.cgi did the trick. I appreciate it, and on a Sunday too.

Now that it's installed, do I need to change any of the chmod settings? The installation docs didn't say anything about Owner, Group, and Other. For security purposes, what should they be set to?
[hr]
[url "http://magic-city-news.com"]-- Magic City Morning Star[/url]

(This post was edited by magic-ci on Feb 18, 2007, 1:48 PM)


ross
Staff / Moderator


Feb 18, 2007, 1:57 PM

Post #13 of 14 (17306 views)
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Re: [magic-ci] changing server [In reply to] Can't Post
Hi there

I am glad to hear that's working for you now Smile. And since things are working, I am included to think that you won't need to worry about the chmod settings. Every server is setup a little different and you'll find that some are fine with the default permissions.

Keep me up to date though. If anything comes up, let me know Smile.
-----------------------------------------------------------
Cheers,
Ross Fairbairn - Product Specialist
support@interactivetools.com

Hire me!  Save time by getting our experts to help with your project.
Template changes, advanced features, full integration, whatever you
need. Whether you need one hour or fifty, get it done fast with
Priority Consulting: http://www.interactivetools.com/consulting/



magic-ci
User

Feb 18, 2007, 1:58 PM

Post #14 of 14 (17304 views)
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Re: [ross] changing server [In reply to] Can't Post
Sounds good to me, thanks again.
[hr]
[url "http://magic-city-news.com"]-- Magic City Morning Star[/url]