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Trouble getting Started

 
 


stevec
User

Feb 1, 2005, 5:43 PM

Post #1 of 4 (11305 views)
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Trouble getting Started Can't Post
Hi,



I purchased and installed DocBuilder with no problem. Thanks for the fast service.

I'm trying to create a help guide that mirrors the menu structure of a web admin interface for a product I sell. Actually, I have a few guides like this.

The first one I'm trying to set up is "Web Guide". It has a menu structure as follows:

Account Settings
- Administration
- Greetings
- Phone Numbers
Mailbox Settings
- Answer Functionality
- ... and so on

I created a Doc Group called "Voicemail and Fax Web Guide" and pointed it to a directory at mydomain/webguide.

Now when I go to create a doc called Account Settings, in the WebGuide Group, it makes me try to pick a "Document Parent" and when I click Browse to do so, I see several other "Account Setting" links, I guess that were created during my several attempts to figure out what is going on here.

When I finally do try to pick one of these just to see what will happen, after I click "save", I get the error message "Publish Directory not defined". Then, when I click "OK" and go back, the is another "Account Settings" link in the Document Parent Browse button.

I hope this makes sense to you.
What am I doing wrong?

Steve


ross
Staff / Moderator


Feb 2, 2005, 2:48 PM

Post #2 of 4 (11293 views)
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Re: [stevec] Trouble getting Started [In reply to] Can't Post
Hi Steve.

Thanks for posting!

When you are creating or updating a group, there is a field labeled Publish Directory. You can see this by clicking on the Document Groups link and then the modify link.

You can use the browse button from here to select a directory on your web server for publishing to. The reason you are getting that error message is because I think that this field is empty.

Could I get you to take a look at it and let me know how you make out?

If you had already selected a publish directory, could I get you to double check that the folder actually exists on your server?

If neither of these gets you going again, just let me know and I’ll try something else Smile.
-----------------------------------------------------------
Cheers,
Ross Fairbairn - Product Specialist
support@interactivetools.com

Hire me!  Save time by getting our experts to help with your project.
Template changes, advanced features, full integration, whatever you
need. Whether you need one hour or fifty, get it done fast with
Priority Consulting: http://www.interactivetools.com/consulting/



stevec
User

Feb 3, 2005, 2:36 PM

Post #3 of 4 (11274 views)
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Re: [ross] Trouble getting Started [In reply to] Can't Post
That seems to have done the trick. Too much testing left me with different directory names, with the "publish to" containing one I had deleted, so when I was ready to start with my final structure, I had it all messed up.

Note to self: IT products are so easy and simple to use, no test runs are necessary, just start doing it.



Thanks

Steve


ross
Staff / Moderator


Feb 3, 2005, 4:10 PM

Post #4 of 4 (11271 views)
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Re: [stevec] Trouble getting Started [In reply to] Can't Post
Hi Steve.

Thanks for the update!

Glad to hear you are up and going now.

Just let me know if you have anymore questions Smile.
-----------------------------------------------------------
Cheers,
Ross Fairbairn - Product Specialist
support@interactivetools.com

Hire me!  Save time by getting our experts to help with your project.
Template changes, advanced features, full integration, whatever you
need. Whether you need one hour or fifty, get it done fast with
Priority Consulting: http://www.interactivetools.com/consulting/