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error message

 
 


mdb
User

Nov 15, 2009, 6:49 PM

Post #1 of 6 (5302 views)
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error message Can't Post
I am moving my article manager to a new server that the client runs themselves and am trying to test whether artman will work on their systems - worked fine on the old server.

I am getting this error message

Error: Couldn't rename file! Permission denied at c:/inetpub/wwwroot/artman2/modules//IT/FreezeThaw.pm line 79.

They swear that all permissions are set as per instructions

Can anyone help?

(They have a windows server)


(This post was edited by margaretmh on Nov 15, 2009, 8:17 PM)


Donna
Staff / Moderator


Nov 16, 2009, 4:59 PM

Post #2 of 6 (5286 views)
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Re: [mdb] error message [In reply to] Can't Post
Hi there!

Does it specify what file it can't rename? Usually it should have a little more detail as to where it's trying to write to.

That said, it's probably the files within the /data/ directory, as this is the main place it wants to write to first. Doublecheck that the user that Perl runs as (usually IUSR_SERVERNAME) has full permissions. If you're still having trouble, fill in a support request, and we can run a test script that narrows down the problem separately from Article Manager. :)

Donna

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support@interactivetools.com


mdb
User

Nov 29, 2009, 4:09 AM

Post #3 of 6 (5138 views)
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Re: [Donna] error message [In reply to] Can't Post
Donna

Thanks - my host changed some permissions and now I have installed the program successfully (so I thought)

but when trying to put a test article up (I have not done anything else) I get this message:

The server timed out and was unable to complete publishing.
The last status message was: Error: Couldn't create 'c:/inetpub/wwwroot/artman2/publish/world' : No such file or directory at c:/inetpub/wwwroot/artman2/modules//IT/ArtMan/CustomMenus/Publish.pm line 415.


Is this still a permission thing.?

I am just trying to publish a test page at the moment so the existing site is not interrupted so I cannot publish to the root directory.

I can't even work out what is supposed to be the "home page" of the test site.

Blush


Donna
Staff / Moderator


Dec 1, 2009, 11:46 AM

Post #4 of 6 (5092 views)
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Re: [mdb] error message [In reply to] Can't Post
That could be permissions, but more likely it looks like the paths are wrong. Doublecheck in the Admin -> Server page that all of the paths are set correctly. :)

Donna

--
support@interactivetools.com


mdb
User

Dec 1, 2009, 12:18 PM

Post #5 of 6 (5090 views)
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Re: [Donna] error message [In reply to] Can't Post
umm this may sound dumb but how do I know what the paths are supposed to be so I can check they are right

Blush


Donna
Staff / Moderator


Dec 2, 2009, 12:48 PM

Post #6 of 6 (5081 views)
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Re: [mdb] error message [In reply to] Can't Post
Hi mdb,

Well, it'll be different depending on each server. :) If you're not sure what your paths are, feel free to fill in a support request and we can check 'em for you.

https://www.interactivetools.com/support/email_support.cgi

Donna

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support@interactivetools.com