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Unusual error

 
 


WebFire
User

Jun 28, 2007, 12:29 PM

Post #1 of 8 (4665 views)
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Unusual error Can't Post
First time I have encountered this error. This is on installation, after entering key and verifying image folders and all that good stuff.

Error: Couldn't rename file! No such file or directory at /home/domain/www/cgi-bin/am/modules//IT/FreezeThaw.pm line 79.

The file is there. Though I notice the //, I doubt that is the problem.

Any ideas?


ChetW
Staff


Jun 29, 2007, 12:30 PM

Post #2 of 8 (4641 views)
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Re: [WebFire] Unusual error [In reply to] Can't Post
Hi,

Thanks for the post!

I'm not actually sure what may be happening here, I'm think that you file pathing my be off though. If you'd like to send us a support request with your ftp details I'll be happy to take a closer look at this for you. You can send us support request using the link below:

http://www.interactivetools.com/upgrade/
Cheers,
Chet Woodside - Product Specialist
support@interactivetools.com

[hr][i][url "http://www.interactivetools.com/consulting/"][b]Hire me![/b][/url]
Save time by getting our experts to help with your project. Template changes, advanced features, full integration, whatever you need. Whether you need one hour or fifty, get it done fast with [url "http://www.interactivetools.com/consulting/"][b]Priority Consulting[/b][/url].[/i]


WebFire
User

Jul 16, 2007, 8:34 PM

Post #3 of 8 (4574 views)
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Re: [ChetW] Unusual error [In reply to] Can't Post
Got it working. Not actually sure what the problem was. I had installed it and configured it on a dev server, then transferred it and it works.


dickovski
New User

Jan 17, 2008, 8:28 AM

Post #4 of 8 (4335 views)
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Re: [WebFire] Unusual error [In reply to] Can't Post
Has this error been resolved as I have the same problem with a new installation. I will raise a support ticket but if someone has a solution, please reply.

Richard


Jake
Staff


Jan 18, 2008, 3:13 PM

Post #5 of 8 (4317 views)
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Re: [dickovski] Unusual error [In reply to] Can't Post
Hi Richard,

I'd recommend re-uploading all of the software files to see if that resolves the issue. If you're still encountering that error, submit a support request and we can take a closer look for you:

https://www.interactivetools.com/support/email_support.cgi

Don't hesitate to contact us. Smile
-----------------------------------------------------------
Cheers,
Jake Marvin - Product Specialist
support@interactivetools.com

[hr][i][url "http://www.interactivetools.com/consulting/"][b]Hire me![/b][/url]
Save time by getting our experts to help with your project. Template changes, advanced features, full integration, whatever you need. Whether you need one hour or fifty, get it done fast with [url "http://www.interactivetools.com/consulting/"][b]Priority Consulting[/b][/url].[/i]


mdb
User

Mar 5, 2008, 12:10 AM

Post #6 of 8 (4076 views)
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Re: [Jake] Unusual error [In reply to] Can't Post
was there a solution to this because I also have the same problem - I am moving my AM2 installation from one site where I never used it to another site

same server.

Thanks


Jake
Staff


Mar 5, 2008, 1:43 PM

Post #7 of 8 (4064 views)
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Re: [margaretmh] Unusual error [In reply to] Can't Post
HI margaretmh,

Did you try re-uploading all of the software files as Chet suggested? Usually this error comes up when a file is missing from the modules directory, or if a software file is corrupted. You may also want to make sure that permissions on Article Manager's /data directory are set to "777" for Linux servers, of "Full Control" for Windows servers. If you're unable to resolve this error, send in a second-level support request:

http://interactivetools.com/support/

Don't hesitate to contact us. Smile
-----------------------------------------------------------
Cheers,
Jake Marvin - Product Specialist
support@interactivetools.com

[hr][i][url "http://www.interactivetools.com/consulting/"][b]Hire me![/b][/url]
Save time by getting our experts to help with your project. Template changes, advanced features, full integration, whatever you need. Whether you need one hour or fifty, get it done fast with [url "http://www.interactivetools.com/consulting/"][b]Priority Consulting[/b][/url].[/i]


BillG
User

Apr 23, 2009, 11:05 AM

Post #8 of 8 (3311 views)
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Re: Unusual error [In reply to] Can't Post
I just had the exact same problem on Microsoft IIS.

I set the permissions for the CGI-BIN directory that contains AM2 to RWED (Delete was not set - I think "rename" implies it needs delete?).

Fixed the problem.