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TCME WYSIWYG Editor Problem

 
 


mbittner
User

Oct 12, 2009, 8:18 AM

Post #1 of 16 (6684 views)
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TCME WYSIWYG Editor Problem Can't Post
Okay, we loaded the patch for Tiny MCE. Had to make our own changes to it, and it worked for awhile in all browsers. However, now it doesn't work in IE.

Anyone have any ideas?

TIA!


Matt Bittner
Software Engineer
Internet Modeler


ross
Staff / Moderator


Oct 12, 2009, 11:05 AM

Post #2 of 16 (6675 views)
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Re: [mbittner] TCME WYSIWYG Editor Problem [In reply to] Can't Post
Hi Matt

Could you give me a bit more detail about what's happening here? Maybe some screenshots, maybe a copy of any error messages you are getting.

Thanks!
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support@interactivetools.com

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mbittner
User

Oct 12, 2009, 11:42 AM

Post #3 of 16 (6673 views)
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Re: [ross] TCME WYSIWYG Editor Problem [In reply to] Can't Post
In Firefox, the editor - TCME - shows up for both the summery and content sections where it's supposed to.

In IE, however, TCME does not show up. First attachment is how article editor looks in Firefox (ff_am.jpg) and the second in IE (ie_am.jpg).


Matt Bittner
Software Engineer
Internet Modeler
Attachments: ff_am.jpg (104 KB)
  ie_am.jpg (76.7 KB)


Dave
Staff / Moderator


Oct 12, 2009, 4:55 PM

Post #4 of 16 (6668 views)
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Re: [mbittner] TCME WYSIWYG Editor Problem [In reply to] Can't Post
Hi Matt,

Does clearing the cache and refreshing help at all in IE?

And does it make a difference if you are in compatibility mode or not?

And are you getting any script errors in IE?

Let me know and we'll do our best to help.

Dave Edis - Senior Developer
interactivetools.com
 


mbittner
User

Oct 12, 2009, 5:14 PM

Post #5 of 16 (6667 views)
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Re: [Dave] TCME WYSIWYG Editor Problem [In reply to] Can't Post
Refreshing didn't do anything, neither did clearing cache.

Same with compatibility mode. "On" or "off" doesn't matter.

The following error is displayed:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0)
Timestamp: Tue, 13 Oct 2009 00:12:59 UTC


Message: Object expected
Line: 1
Char: 95108
Code: 0
URI: http://www.internetmodeler.com/artman/wysiwyg/tiny_mce.js


Matt Bittner
Software Engineer
Internet Modeler


Dave
Staff / Moderator


Oct 13, 2009, 10:59 AM

Post #6 of 16 (6633 views)
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Re: [mbittner] TCME WYSIWYG Editor Problem [In reply to] Can't Post
Hmm, everything looks good that I can check remotely.

The next step would be to send in a 2nd level support ticket here: https://www.interactivetools.com/support/email_support.cgi

Add a link to this thread and we'll test it in IE and see if we can resolve it.

Thanks!

Dave Edis - Senior Developer
interactivetools.com
 


BillG
User

Oct 13, 2009, 11:58 AM

Post #7 of 16 (6631 views)
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Re: [mbittner] TCME WYSIWYG Editor Problem [In reply to] Can't Post
I occasionally get the same problem in IE, the WYSIWYG editor and text field for body copy doesn't appear.

When I look at the source, the textarea is there, but for some strange reason AM set the textarea field to "hidden".


BillG
User

Oct 14, 2009, 12:36 PM

Post #8 of 16 (6623 views)
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Re: [BillG] TCME WYSIWYG Editor Problem [In reply to] Can't Post
Update - from looking at the tinyMCE source, it appears that when tinyMCE first loads, it is able set the editor textarea to "hidden".

I'll bet that becaue AM isn't properly integrated with tinyMCE, AM code is incorrectly setting the WYSIWYG to a hidden field. Until Interactive tools patches their patch (and I'm not holding my breath), some of us are going to occasionally see a missing Body field in the editor.

This is what happens when you don't understand your own code.


Donna
Staff / Moderator


Oct 14, 2009, 1:12 PM

Post #9 of 16 (6621 views)
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Re: [BillG] TCME WYSIWYG Editor Problem [In reply to] Can't Post
Hi there,

That's actually on purpose -- when it's working, it should be set to hidden as well. The Javascript replaces the hidden field with the WYSIWYG editor, as it's not a standard input field. If you look at the unpatched version (ie, in the online demo) you'll see that the Innova editor was the same way, with the input field set to hidden.

That said, I haven't been able to duplicate that problem at all locally with the TinyMCE patch -- can you fill in a support request so I can see exactly what's going on with yours?

https://www.interactivetools.com/support/email_support.cgi

Donna

--
support@interactivetools.com


BillG
User

Oct 14, 2009, 2:40 PM

Post #10 of 16 (6615 views)
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Post deleted by BillG [In reply to]
 


Dave
Staff / Moderator


Oct 14, 2009, 3:14 PM

Post #11 of 16 (6605 views)
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Re: [BillG] TCME WYSIWYG Editor Problem [In reply to] Can't Post
Hi BillG,

>It hides the editor on purpose? Gee, that's reassuring

>Quite honestly, I don't trust you with that information - you'll probably make things worse.

We're happy to help out anyone who is having problems with the wysiwyg, or anything else for that matter. But it sounds like you're more interested in making us wrong than getting anything resolved. If that's the case, and you're just going to argue with everything we say, please don't bother posting here. There's no value in it for either of us.

Or... If you want our help, great, please just stick to the facts and provide us with information so we can help you (the 2nd level support form doesn't require FTP details).

Dave Edis - Senior Developer
interactivetools.com
 


BillG
User

Oct 14, 2009, 4:20 PM

Post #12 of 16 (6588 views)
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Re: [Dave] TCME WYSIWYG Editor Problem [In reply to] Can't Post
I have one interest, and one interest alone - getting my problems solved so that I can get my work done. That is my only interest.

When I post a problem, and I'm told that it can't be solved - whether it's the WYSIWYG not showing up, or needing to change the width of the WYSIWYG, or a problem with browser compatibility - and I get a reply that says it can't be done - that type of answer doesn't make my problem go away. I need these problems solved so that I can get my work done!

I've been able to solve most (not all) of these problems myself, It usually take a few hours of examining the AM code to implement a simple 2-minute solution. Those hours of examining the code are painful, very very painful, to me because it takes away from critical work I am doing right now and necessitates missing deadlines - things that have actually happened to me.

All I care about is solving these problemns so i can get my work done. If I can't trust you to solve the simplest problems here, why should I trust you with my ftp information?

My life would be a lot eaier if the people that wrote the code and know what is where were to tell me how to solve my problem. Telling us "no" is certainly simpler than doing some research to actually help us.

The problem we are discussing here, with the missing WYSIWYG editor, is an intermittant problem and intermittant problems are certainly a bear to fix. I have 18 years tech support experience and I've managed tech support teams, and I understand how intermittant problems can be so annoying. But you are literally messing with my business here. And I can recognize when tech support dosn't want to help, because it's always easier to tell the customer "no" than actually do some work to help.

I'm one of the first 50 people to buy AM 2 and I have a long history of enthusiastic support on this board since it's introduction. When Donna tells me something can't be fixed because it will "break" AM, and I have to spend half a day going through AM code to fix it - and no, nothing gets broken - and I have to miss deadlines because you won't take the time to help me fix something you broke. I feel a frustration that can't be explained to you. And when the solution ends up being something simple - I end up becoming furious that no one at AM bothered to tell me how to do it, and instead I had to waste my time.

I'm just in deep trouble because you've stopped supporting your own program. Ask Luke, I have a history of enthusiastic support for AM. But I have a legitimate gripe here.


if you disagree, then please point out to me when, at any time, I have been factually wrong.


(This post was edited by BillG on Oct 14, 2009, 4:23 PM)


Dave
Staff / Moderator


Oct 14, 2009, 4:52 PM

Post #13 of 16 (6579 views)
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Re: [BillG] TCME WYSIWYG Editor Problem [In reply to] Can't Post
Hi BillG,

If you want our help, great, please just stick to the facts and provide us with information so we can help you.

I wrote the software, so I know how it works. But if you don't fill out a 2nd level support ticket, it will never get escalated to me and I'll never have the opportunity to help you.

Additionally, you should know that we don't provide free support for everything. So sometimes you will hear a "no". It doesn't mean it's not possible. It just means it's not something we cover with free support.

And yes, my staff, being human, aren't always going to think of the solution to your problem first. But berating them because they didn't doesn't help. You'll even sometimes get different answers from different people. I often have customers showing me things I didn't realize were possible... and I _made_ the software. It's just how it goes when you build tools like this.

Anyways, if you want help, please just stick to the facts and provide us with the information so we can help you.

Dave Edis - Senior Developer
interactivetools.com
 


BillG
User

Oct 14, 2009, 8:27 PM

Post #14 of 16 (6558 views)
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Re: [Dave] TCME WYSIWYG Editor Problem [In reply to] Can't Post
Thank you. I'm very sorry if my frustration came across as rude.

I will start a new thread on my most pressing problem.


mbittner
User

Oct 31, 2009, 8:10 AM

Post #15 of 16 (6094 views)
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Re: [BillG] TCME WYSIWYG Editor Problem [In reply to] Can't Post
In order to help me bust my problem, I went ahead an submitted a Level 2 request. My site still is NOT showing TCME on IE, regardless of IE version. However, it is working with Firefox, so I told our editors to go ahead and use Firefox in the interim. Not a solution, but a definite work-around.


Matt Bittner
Software Engineer
Internet Modeler


BillG
User

Oct 31, 2009, 8:43 AM

Post #16 of 16 (6092 views)
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Re: [mbittner] TCME WYSIWYG Editor Problem [In reply to] Can't Post
mbittner, have you tried it in IE8 with and without Compatibility mode?

Also, do you have any hotlinking prevention mechanisms on your site, like entries in a .htaccess file? It can sometimes prevent IE (not firefox) from showing tinyMCE because of HTTP Header differences between the browsers. If so, try temporarily disabling your hotlinking prevention and see if you can see tinyMCE in AM. Let me know if that's the problem and I can give you some suggestions.