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Home: Discontinued/Classic Products: Article Manager 2:
Reverse Upgrade

 
 


hhusted
User

Jan 31, 2010, 1:37 PM

Post #1 of 4 (4754 views)
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Reverse Upgrade Can't Post
I just upgraded Art2 and now the WYSIWYG does not work. How can I reverse this procedure so i can use the WYSIWYG part? Or do you have a patch to change this setting.


Donna
Staff / Moderator


Feb 1, 2010, 4:50 PM

Post #2 of 4 (4739 views)
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Re: [hhusted] Reverse Upgrade [In reply to] Can't Post
Hi there!

Sounds more like your upgrade didn't quite work, so rather than "un-upgrading" (which just means restoring your backup) it might be a better idea to find out what didn't work when you upgraded. :)

First, try re-uploading the /wysiwyg/ directory and the /javascript/ directory. If that doesn't work, feel free to fill in a support request form here:

https://www.interactivetools.com/support/email_support_form.php

Donna

--
support@interactivetools.com


hhusted
User

Feb 2, 2010, 7:44 AM

Post #3 of 4 (4731 views)
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Re: [Donna] Reverse Upgrade [In reply to] Can't Post
I did as you asked and re-uploaded the files, but still no go. I even went into the database editor and selected data. I then scrolled down the list of fields and found the content section. I had two choices: text or WYSIWYG. When selecting WYSIWYG, and when creating an article, the content section is no there. But when I choose the text field, the box shows up when creating an article.

I need this fixed as soon as is possible.

Thanks.

Harry


MikeB
Staff


Feb 2, 2010, 8:05 PM

Post #4 of 4 (4722 views)
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Re: [hhusted] Reverse Upgrade [In reply to] Can't Post
Hi Harry,

Thanks for the post.

From what you've outlined it certainly sounds like there's either a missing or corrupt file, or perhaps an issue with some of the paths within the settings of the software.

At this point you may want to submit a Support Request with your FTP details on our site here:

https://www.interactivetools.com/support/email_support_form.php

From there I can try re-uploading those files myself and can look at the paths from my end to see what is happening and get this resolved for you.

Thanks Harry! Smile

Cheers,
Mike Briggs - Product Specialist
support@interactivetools.com

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