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Home: Discontinued/Classic Products: Article Manager 2:
Need upgraded WYSIWYG

 
 


Svvs
User

Dec 7, 2009, 10:45 PM

Post #1 of 6 (2716 views)
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Need upgraded WYSIWYG Can't Post
I have bought artman_1_38 some years ago, and I need the upgraded WYSIWYG Editor because the one I have is not compatible with Firefox. Please instruct me from where to download it and how to install it in my artman_1_38


Donna
Staff / Moderator


Dec 8, 2009, 3:12 PM

Post #2 of 6 (2702 views)
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Re: [Svvs] Need upgraded WYSIWYG [In reply to] Can't Post
Hi there,

You can upgrade by going to this page:

http://www.interactivetools.com/upgrade/

I hope this helps. :)

Donna

--
support@interactivetools.com


Svvs
User

Dec 8, 2009, 10:40 PM

Post #3 of 6 (2693 views)
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Re: [Donna] Need upgraded WYSIWYG [In reply to] Can't Post
I do not need a full upgrade of the system, I just want the upgraded WYSIWYG editor because it is not working any more in Firefox and IE8 and I have serious problems.


ross
Staff / Moderator


Dec 9, 2009, 2:54 PM

Post #4 of 6 (2687 views)
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Re: [Svvs] Need upgraded WYSIWYG [In reply to] Can't Post
Hi there.

Can you give me a bit more detail on what's happening with your editor? We do have a specific patch for just the edit we can install for you through consulting but I want to make sure first that it's actually going to help.

Thanks!
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support@interactivetools.com

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Svvs
User

Dec 9, 2009, 11:09 PM

Post #5 of 6 (2685 views)
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Re: [ross] Need upgraded WYSIWYG [In reply to] Can't Post
The problem that I phase is that in Firefox all the tools (buttons) of the WYSIWYG disapears, and in IE8 the tools (buttons) are shown but not working.


Donna
Staff / Moderator


Dec 10, 2009, 4:08 PM

Post #6 of 6 (2668 views)
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Re: [Svvs] Need upgraded WYSIWYG [In reply to] Can't Post
Hi there,

That doesn't sound like you need the upgraded WYSIWYG editor, as the default editor DOES work in both Firefox & IE. However, it does sound like something has gone wrong with yours, either some files might be missing or some permissions might be incorrect.

If you'd like, fill in a support request and we can pop in and see what's going on there. :)

https://www.interactivetools.com/support/email_support.cgi

Donna

--
support@interactivetools.com