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Trying to move AM to a new website

 
 


txbroadcaster
New User

Feb 8, 2007, 11:59 AM

Post #1 of 4 (2292 views)
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Trying to move AM to a new website Can't Post
Ok here is my problem

I am moving AM from website to another..I moved the files from one server to the other, no problems..BUT..now I cant get into the log in page to change server and URL paths. The webpage will not load. So what can I do now? Thanks


Donna
Staff / Moderator


Feb 8, 2007, 2:54 PM

Post #2 of 4 (2290 views)
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Re: [txbroadcaster] Trying to move AM to a new website [In reply to] Can't Post
Hi there!

Are you sure you're going to the right location to log in? The path may have changed from the original. Beyond that, without knowing what error message you're getting, it's pretty hard to say what might happening.

Also, make sure that when you're moving the site from one server to another that you follow these directions:

http://www.interactivetools.com/products/articlemanager1/tutorials_artman_moveserver.html

If you're still having trouble, you can fill out a support request form here:

https://www.interactivetools.com/support/email_support.cgi

Donna

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support@interactivetools.com


txbroadcaster
New User

Feb 8, 2007, 3:15 PM

Post #3 of 4 (2289 views)
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Re: [Donna] Trying to move AM to a new website [In reply to] Can't Post
http://www.thebhguard.com/artman/exec/admin.cgi



That is the link to original log in...You can see the error message it gives



Thanks for reply


Donna
Staff / Moderator


Feb 9, 2007, 4:02 PM

Post #4 of 4 (2277 views)
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Re: [txbroadcaster] Trying to move AM to a new website [In reply to] Can't Post
Hi there,

A few different things could cause that -- insuficcient permissions, a setting on the server... I think the best bet would be a support request. We can pop in, try to run a test script, and take a look at the permissions directly. :)

https://www.interactivetools.com/support/email_support.cgi

Donna

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support@interactivetools.com