WYSIWYG Editor > Troubleshooting

WYSIWYG editor not appearing in Page Publisher?
If you see a plain textarea in Page Publisher instead of the WYSIWYG editor, follow these steps to find a solution:

1. Javascript enabled?   
Check that you have javascript enabled for your browser. A message in red bold text will appear below if you don't have JavaScript enabled.

2. Supported Browser?
Check that you are using one of the supported browsers:

for Windows users: for Mac OS X users:
Internet Explorer 5.5+  
Firefox 1.0+ Firefox 1.0+
Mozilla 1.7+ Mozilla 1.7+
Netscape 7.1+ Netscape 7.1+
Note: Browsers not supported will display a regular textarea.

Note: To check that you are using a supported browser with JavaScript enabled, you should be able to view the example WYSIWYG editor at the bottom of this page.

3. Using Page Publisher version 1.25?
Check that you are using this version which includes the cross-browser WYSIWYG editor. To check your version, login to Page Publisher and in the Setup Options under the General tab, scroll to the bottom of the page to see your installed version.

4. File permissions set?
Check that the following permissions are set:
images/tiny_mce/       - the directory itself and all subdirectories set permission to 755 (executable)
images/tiny_mce/*.*   - all files in this directory and in subdirectories set permission to 644 (readable)

5. Using the WYSIWYG PML tag?
Here is an example of the WYSIWYG publish tag that needs to be inserted into your HTML page for the WYSIWYG editor to appear when editing that page:
<!-- publish type="wysiwyg" name=" wysiwyg name " rows=16 -->
<!-- /publish -->

6. Using a relative URL for the Images URL in the Setup Options?
In the Images URL field (in the Setup Options under the Server tab), check that you are using a relative URL like this "/pp/images/". On some hosts, using an absolute URL like this "http://www.mywebsite.com/pp/images/" causes problems with the editor if a user logs in to Page Publisher without the "www" in the URL.

7. Still no WYSIWYG editor appearing in Page Publisher?
Let us know so we can help. When contacting us, please include the following details to help us troubleshoot the issue as quickly as possible:
   - Operating system (PC or Mac)
   - Browser Name
   - Browser Version


Example WYSIWYG editor