Troubleshooting - Program Not Found

Problem: You have pointed your web browser at the directory that you just installed [Sample Product] into, but it is not being found by your web server. Sometimes, web servers have aliased directories. An aliased directory is a directory which behaves differently when used in a path (when locating the file using FTP) than when used in an URL (when locating the file using a web browser).

Resolution: If you've installed the script into a CGI Directory, try removing the name of that directory from your URL. Also, try removing directories from the end of your URL until you find a path that exists. Remember than a "405 Forbidden" error means that the directory exists but you're not allowed to view it.

Some web servers have special requirements regarding their CGI Directories which can cause "404 Not Found" errors if they aren't followed explicitly. Check with your web hosting company to find out if there is anything special you'll need to do.

More information on CGI Directories


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