WYSIWYG Editor Troubleshooting
1. Javascript enabled?
Check that you have javascript enabled for your browser. A message in red bold
text will appear below if you don't have JavaScript enabled.
2. Supported Browser?
Check that you are using one of the supported browsers:
Note: Browsers not supported will display a regular textarea.
for Windows users: for Mac OS X users: Internet Explorer 5.5+ Firefox 1.0+ Firefox 1.0+ Mozilla 1.7+ Mozilla 1.7+ Netscape 7.1+ Netscape 7.1+
3. Using Article Manager version 1.40?
Check that you are using this version which includes the cross-browser WYSIWYG
editor. To check your version, login to Article Manager and in the Setup Options
under the General tab, scroll to the bottom of the page to see your installed
version.
4. File permissions set?
Check that the following permissions are set:
images/wysiwyg2/ - the directory itself
and all subdirectories set permission to 755 (executable)
images/wysiwyg2/*.* - all files in this directory and in subdirectories
set permission to 644 (readable)
5. Article Field type set to WYSIWYG?
The Article Field (Summary or Content for example) that you want to appear as
a WYSIWYG editor needs to a have the field type option set to "WYSIWYG".
To check, go to the Setup Options under the General tab and scroll down to the
Article Fields section.
6. Using a relative URL for the Images URL in the Setup
Options?
In the Images URL field (in the Setup Options under the
Server tab), check that you are using a relative URL like this "/artman/images/".
On some hosts, using an absolute URL like this "http://www.mywebsite.com/artman/images/"
causes problems with the editor if a user logs in to Article Manager without
the "www" in the URL.
7. Still no WYSIWYG editor appearing
in Article Manager?
Let us know so we can help. When contacting
us, please include the following details to help us troubleshoot the issue
as quickly as possible:
- Operating system (PC or Mac)
- Browser Name
- Browser Version